Terms of Service & Privacy Policy

These Terms govern your access to and use of JobDoctor, a jobsite documentation, scheduling, estimating and billing application delivered over the web and as a mobile field app (the “Service”). Please read Sections 8, 16 and 17 carefully — they limit what JobDoctor is responsible for.

1. Agreement to these Terms

By creating an account, accessing, or using the Service — or by authorising anyone to do so on your behalf — you agree to these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” means that entity.

If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter contracts.

2. Definitions

• Workspace — a single company account containing your projects, customers, media and settings.
• Owner — the individual who created the Workspace or to whom ownership has been transferred.
• User — any person granted access to a Workspace, at any permission level.
• Customer Data — everything you or your Users put into the Service: projects, customers, photos, videos, checklist answers, notes, estimates, invoices, addresses and similar.
• Seat — one active User who is not view-only. View-only Users are billed at a separate, lower rate.
• Add-on — an optional paid module (for example Social or Marketing) purchased separately from a plan.

3. Accounts, workspaces & users

A Workspace is created and controlled by its Owner. The Owner may invite Users and assign roles (Owner, Admin, Manager, Standard, Restricted, View-only), and may change or revoke those roles at any time.

You are responsible for your Workspace

• You are responsible for all activity that occurs under your Workspace and for every User you invite, including their conduct, their content, and their handling of your customers’ information.
• You are responsible for keeping login credentials confidential and for promptly deactivating Users who leave your company. We are not liable for loss arising from credentials you failed to secure or access you failed to revoke.
• Operators of JobDoctor may access a Workspace in a read-only capacity for support, debugging and abuse investigation. Such access is logged.
• Role permissions are a workflow convenience, not a security boundary against a determined insider. Do not rely on them to protect information from people you have already invited into your Workspace.

4. Plans, seats & billing

Current published pricing appears inside the app under Plans & Billing and controls over any figure repeated elsewhere. As of the effective date:

• Seat counting. Seat quantities are recalculated automatically from your active Users. Inviting someone who accepts and signs in adds a billable seat.
• Monthly plans. Seat changes are not prorated; they take effect on your next invoice. Adding and then removing a User within the same billing period generally results in no charge for that User.
• Annual plans. Seat increases are prorated for the remainder of the term and may be invoiced immediately. Seat decreases are not credited or refunded mid-term.
• Taxes. Prices exclude sales, use, VAT and similar taxes, which are your responsibility where applicable.
• Payment processing. Payments are handled by Stripe. We do not receive or store full card numbers. Your use of payment processing is also subject to Stripe’s terms.
• Price changes. We may change pricing with at least 30 days’ notice to the Owner’s email address. Changes take effect at your next renewal. Continuing to use the Service after that constitutes acceptance.
• Promotional and comped access. Discounts, free-until dates and complimentary plans are granted at our discretion and may be ended at any time on reasonable notice.

5. Free trials & failed payments

New Workspaces may receive a free trial. Trials include plan features but not paid Add-ons. At the end of a trial a payment method is required to continue.

If a payment fails

• We flag the Workspace as past due and our payment processor retries the card on its own schedule.
• You keep full access for a grace period of 5 days from the first failure.
• After the grace period the Workspace becomes read-only — you can still view and export your data, but not create or edit. Nothing is deleted at this stage.
• Access is restored automatically once payment succeeds.
• If a balance remains unpaid for 30 days we may suspend the Workspace, and after the retention window in Section 26 the data may be deleted.

6. Cancellation & refunds

• You may cancel at any time from Plans & Billing. Cancellation stops future charges; access continues to the end of the period you have already paid for.
• Fees already paid are non-refundable, including for partial periods, unused seats, seats removed mid-term, downgrades, and periods during which you chose not to use the Service. This applies except where a refund is required by law.
• Export your data before cancelling. See Section 26 for how long we keep it afterwards.

7. Your data, our licence

You own your Customer Data. We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, reformat and back up Customer Data solely as needed to operate, secure, support and improve the Service, and to comply with law. This licence ends when the data is deleted, except for copies retained in routine backups until those backups expire.

We do not sell Customer Data. We do not use your photos or job records to advertise to your customers.

We may compile and use aggregated, de-identified statistics (for example, average jobs per crew per week across all Workspaces) to operate and improve the Service. Such statistics never identify you, your Users, or your customers.

You represent that you have all rights and consents necessary to upload Customer Data, including photographs taken on private property and any personal information about your own customers.

8. Data loss, backups, uploads & photos

You specifically acknowledge the following realities of mobile field software:

• Uploads can fail silently. Crews work in basements, on roofs, and in areas with poor or no signal. A photo captured on a device may never reach our servers. An upload indicator is not proof of storage.
• Devices are the weak link. Phones are dropped, wiped, replaced, run out of storage, revoke camera or storage permissions, close the browser mid-upload, or clear site data. Anything not yet uploaded is lost with the device.
• Deletion is real and often permanent. Users with sufficient permission can delete projects, checklists and media. Deleting a project may remove its associated media. We are under no obligation to recover deleted content and, in most cases, cannot.
• Media may be compressed. Images may be resized or recompressed for storage and transmission. Do not rely on the Service to preserve original resolution or embedded metadata.
• Retention limits apply. Media may be subject to storage limits or retention policies described in the app; content beyond those limits may be purged.
• Backups are for our disaster recovery, not your convenience. We may maintain backups for operational resilience. We do not commit to any backup frequency, retention period, or point-in-time restore, and we do not offer per-Workspace restoration as a service.

Recommended practice: if a photo would matter in a dispute, an insurance claim or a warranty argument, keep a copy outside JobDoctor.

9. Availability & support

• The Service is provided on an as-available basis with no uptime commitment and no service-level agreement. We do not promise the Service will be available at any particular time, including during your working hours.
• We may perform maintenance, deploy updates, or take the Service offline at any time, with or without notice.
• Support is provided on a commercially reasonable-efforts basis by email. We do not commit to any response time, resolution time, or availability window unless separately agreed in a signed writing.
• The Service requires a working internet connection and a supported, up-to-date browser or device. We are not responsible for problems caused by your hardware, network, carrier, operating system, browser, extensions, or device settings.

10. Bugs, beta features & changes to the Service

JobDoctor is actively developed software. You accept that it will contain bugs, defects and errors. We fix issues that are reported to us as our resources and priorities allow. We do not warrant that any particular defect will be corrected, or corrected within any timeframe, and a defect does not entitle you to a refund, credit, or damages.

• Beta features. Features labelled beta, preview, experimental, or made available behind an operator toggle are provided for evaluation only, may be incomplete or inaccurate, may lose data, and may be changed or withdrawn without notice. They are excluded from any warranty or commitment whatsoever.
• Computed outputs are estimates. Drive times, distances, route suggestions, crew capacity, schedule optimisation, job costing, margins, tax rates, totals and report figures are automated calculations that may be wrong. Verify anything you rely on before acting, quoting, invoicing or filing.
• Change and discontinuation. We may add, modify, restrict, move behind a different plan, or discontinue any feature at any time. If we discontinue the Service entirely we will make reasonable efforts to give at least 30 days’ notice so you can export your data.
• Changes to these Terms. We may update these Terms. Material changes will be notified by email to the Owner or by in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Third-party services

The Service depends on third parties, including but not limited to hosting and database providers, content delivery networks, payment processors, email delivery providers, mapping and geocoding providers, and social and advertising platforms.

We are not responsible or liable for any third-party service, including its availability, accuracy, security, pricing, policy changes, account suspensions, API deprecations, or discontinuation — even where such a failure prevents the Service from functioning. Your use of a third-party service through JobDoctor may also be subject to that provider’s own terms.

Map data, addresses, coordinates and drive-time estimates are supplied by third parties and may be inaccurate or out of date. Do not use them for navigation-critical or emergency purposes.

12. Social & marketing add-ons

Where you enable an Add-on that publishes content or runs advertising on third-party platforms:

• You authorise us to transmit the content and media you select to the platforms you connect, using the credentials you authorise.
• You are solely responsible for what is published, including consent to photograph and publish images of property and people, accuracy of claims, and compliance with advertising law and each platform’s policies.
• We do not control and are not responsible for platform review decisions, content removal, reach, account restriction, ad rejection, ad performance, or advertising results of any kind.
• Advertising spend is billed to you by the advertising platform under your own account, separately from your JobDoctor subscription. We never guarantee leads, cost per lead, conversions, revenue or return on ad spend.
• Publishing may fail or be delayed. Scheduling a post is not a guarantee of publication.

13. Your responsibilities

You are solely responsible for:

• The accuracy and completeness of everything entered into the Service, including customer details, addresses, estimates, prices, tax rates, invoices and payment records.
• Your business decisions, including scheduling, dispatch, crew assignment, safety, staffing, pricing and what you bill your customers.
• Obtaining consent before capturing or storing photographs, video, or personal information about individuals or their property.
• All communications you send to your own customers through or as a result of the Service, including compliance with anti-spam and telemarketing law.
• Complying with all laws applicable to your business — licensing, contractor and lien law, permitting, building codes, safety and OSHA obligations, employment and wage-and-hour law, insurance requirements, and tax collection and remittance.
• Maintaining independent records sufficient to meet your own legal, insurance, tax and contractual retention obligations.

14. Acceptable use

You will not, and will not permit any User to:

• Upload unlawful, infringing, harassing, or deliberately misleading content, or content you lack the right to store.
• Attempt to access another Workspace, escalate permissions, probe, scan or test the security of the Service, or bypass rate limits, seat limits or feature gates.
• Reverse engineer, decompile, scrape, or build a competing product from the Service.
• Resell, sublicense, or provide the Service to third parties as a service bureau without our written consent.
• Use the Service to store payment card data, government identification numbers, protected health information, or other sensitive categories of data it is not designed to hold.
• Interfere with the Service’s operation or impose an unreasonable load on our infrastructure.

We may investigate suspected violations and suspend access immediately where we reasonably believe a violation has occurred or is likely.

15. Not a compliance, safety or legal system

JobDoctor is a workflow tool. It is not:

• a legal system of record, an evidentiary archive, or a chain-of-custody system;
• a safety, inspection, code-compliance or certification system;
• an accounting system, a tax filing system, a payroll system, or a timekeeping system of record;
• a source of legal, tax, insurance, engineering or professional advice.

Checklists, photo requirements and completion states reflect the workflow you configured. A completed checklist is not a certification that work was performed correctly, safely, or to code. Photo reports are convenience documents and are not warranted to be admissible, complete, unaltered, or sufficient for any insurance claim or legal proceeding.

16. Disclaimer of warranties

We do not warrant that the service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that data will be preserved, delivered or recoverable; that any calculation, estimate, distance, cost, margin or report will be accurate; or that the service will meet your requirements or produce any particular business result.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case such warranties are limited to the minimum duration and scope permitted by law.

17. Limitation of liability

In no event will we be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any:

• lost profits, lost revenue, lost business, lost customers, lost contracts, or lost opportunity;
• lost, deleted, corrupted, unrecoverable or non-uploaded data, photographs, documents or records, or the cost of recreating them;
• cost of substitute goods or services, or cost of re-performing work;
• loss arising from a job scheduled, missed, double-booked, dispatched, priced, invoiced or completed in reliance on the Service;
• loss arising from an inaccurate estimate, tax rate, cost, margin, distance, route, capacity calculation or report;
• loss arising from an insurance claim, warranty claim, lien, dispute or litigation in which JobDoctor records were insufficient, unavailable, or contested;
• damage to reputation or goodwill;

even if we have been advised of the possibility of such damages, and regardless of whether any remedy fails of its essential purpose.

These limitations apply in the aggregate across all claims and all Users of your Workspace, and survive termination. You acknowledge that the pricing of the Service reflects this allocation of risk, and that we would not provide the Service on these commercial terms without it.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or, where applicable, death or personal injury caused by negligence.

Time limit. Any claim arising out of or relating to the Service must be brought within one (1) year after the claim arises, or it is permanently barred, to the extent permitted by law.

18. Indemnification

You will defend, indemnify and hold harmless JobDoctor, GoodCo Solutions and their owners, officers, employees and contractors from and against any claim, demand, proceeding, loss, liability, damage, fine, cost and expense (including reasonable legal fees) arising out of or relating to:

• your Customer Data, including photographs and personal information about your customers or their property;
• your use of the Service, or use by any User of your Workspace;
• work you performed, quoted, scheduled, billed or failed to perform;
• your violation of these Terms or of any law; or
• a dispute between you and any of your customers, employees, subcontractors or partners.

19. Suspension & termination

• You may stop using the Service and cancel at any time.
• We may suspend or terminate access immediately, with or without notice, if you breach these Terms, if payment is overdue, if we reasonably suspect unlawful or abusive use, or if required by law or by a third-party provider.
• We may terminate for convenience on 30 days’ notice, in which case we will refund any prepaid fees covering the period after termination.
• On termination your right to use the Service ends immediately. Sections 7, 8, 13, 16, 17, 18, 21 and 22 survive.

20. Force majeure

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including internet or hosting outages, third-party provider failures, cyber-attack, power failure, natural disaster, severe weather, epidemic, labour dispute, war, terrorism, or governmental action.

21. Governing law, disputes & arbitration

These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first

Before filing any claim, you agree to contact us at support@jobdoctorapp.com and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration

Any dispute not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Anne Arundel County, Maryland, or conducted remotely. Judgment on the award may be entered in any court of competent jurisdiction.

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information. If the arbitration provision is found unenforceable, the exclusive venue is the state and federal courts located in Maryland, and both parties consent to personal jurisdiction there.

22. General

• Intellectual property. We own the Service, its software, design, branding and documentation. No rights are granted except the limited right to use the Service under these Terms.
• Feedback. If you send us suggestions, we may use them freely and without obligation or compensation.
• Entire agreement. These Terms are the entire agreement between us regarding the Service and supersede all prior discussions and representations.
• Severability. If any provision is unenforceable, it is modified to the minimum extent necessary and the remainder stays in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Notices. We may give notice by email to the Owner’s address on file or by in-app notice. You are responsible for keeping that address current.
• Relationship. Nothing here creates a partnership, joint venture, employment or agency relationship.
• Export & sanctions. You represent that you are not located in an embargoed jurisdiction or on any restricted-party list.

Privacy Policy

This describes what we collect, why, and what we do with it. It forms part of these Terms.

23. What we collect

We do not collect or store full payment card numbers — those go directly to Stripe. We do not knowingly collect protected health information or government identification numbers, and you should not upload them.

24. How we use it

• To provide, secure, maintain and improve the Service.
• To communicate with you about your account, billing, security and material changes.
• To provide support, including read-only operator access to a Workspace when investigating an issue.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with legal obligations and enforce our Terms.
• To produce aggregated, de-identified statistics that do not identify you or your customers.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

25. Sharing & subprocessors

We share data only with service providers who help us operate, under contracts requiring them to protect it:

We may also disclose data where required by law, subpoena or governmental request; to protect our rights, safety or property; or in connection with a merger, acquisition or sale of assets, in which case we will notify you.

Data is processed and stored in the United States. If you access the Service from elsewhere, you consent to that transfer.

26. Retention & deletion

• We retain Customer Data while your Workspace is active.
• After cancellation or termination we retain it for 30 days so you can reactivate or export, then delete it. After that window, the data cannot be recovered.
• Deleting a project, photo or record inside the app is generally immediate and permanent. There is no guaranteed undo, trash, or restore.
• You may request earlier deletion of your Workspace by contacting us; we will action verified requests within 30 days.
• We may retain limited records longer where required for legal, tax, accounting or fraud-prevention purposes, and residual copies may persist in routine backups until those backups expire.

27. Security

We use commercially reasonable safeguards, including encryption in transit, row-level access controls scoped to your Workspace, role-based permissions, private media storage with short-lived signed access links, and logging of operator access.

28. Your privacy rights

Depending on where you live you may have rights to access, correct, delete, restrict or port your personal information, and to object to certain processing. Owners and Admins can action most of these directly in the app. For anything else, email support@jobdoctorapp.com and we will respond within 30 days. We will not discriminate against you for exercising these rights.

Where you upload personal information about your own customers, you are the controller of that data and we act as your processor. You are responsible for having a lawful basis and for responding to your customers’ requests; we will assist you where reasonably required.

29. Children & jurisdiction

The Service is for business use and is not directed to anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

The Service is operated from the United States and intended for use by businesses in the United States. We make no representation that it is appropriate or available for use elsewhere.

30. Contact